Evaluate communication skills in role play Essay

Evaluate communication skills in role play - Essay ExampleSummary of Scenario The scenario given is based on the relationship mingled with Kelly, an elderly individual living in a nursing home and bloody shame, the care giver. Kelly is the age of 80 and requires basic assistance for daily living activities however, she is still fairly independent with her actions. Mary goes to give Kelly her cockcrow breakfast and is accused of stealing Kellys money as she is the only one in the room. Mary states that Kelly should look in her purse again to see if the money is there however, Kelly refuses and continues to become aggressive toward Mary. subsequently this point, there are two methods of communication that are used. The first is with Mary who tells Linda, the manager, about the given scenario and what the results are. The morsel is when the message is communicated to Doreen, the daughter of Kelly. Doreen tells her mother to look in her purse where the money is found. Kelly and Mary also go into the room to resolve the conflict however, the money has been found and an apology is made toward Mary. Theories of Communication The first application that can be seen with the scenario between Kelly and Mary is based on behavioural theory. This theory states that the communication and motivation which is used may alter the behaviours which one takes as well up as the intentions which are a split up of the theory. When using persuasive communication in the right bearing, the behaviours alter and a different mood is created toward the shoes (Fishbein, Cappella, S1 2006). When looking for at the scenario between Kelly and Mary, it can be seen that the motivation factors alters the behaviour. Mary first tries to alter the stead by calming Kelly down and motivating her to look in her bag. However, the behavioural response leads to aggressive behaviour toward Mary. The motivation at this point is used in a negative manner because of the situation. The same concept ion of behavioural theory is applied when Doreen steps in. The communication is used in a non threatening manner and Kelly is able to express her concerns thoroughly. This allows Doreen to motivate Kelly to look in her bag. The response isnt negative because of the way the tuition is communicated to her mother. The communication that was used negatively is one which may directly be associated with Mary as well as with Linda later during the scenario. According to Eric Berne, the negative communication is one which is not only based on this scenario. Reactions and experiences also may create a psychological response to the situation. If the communication approach is one which constitutes a psychological reaction or triggers a memory, then a negative response may occur. The scripts which may lead to a negative reaction include protocol, script proper and variation. The protocol of Kelly is relayed through her pulsation reaction of believing that Mary took her money. The script pro per is also a retelling of past experiences and psychological responses to the situation. The adaptation is retrieved when a change in attitude and understanding of the situation is correctly applied (Stewart, 7 2007). When looking at this situation, it can be seen that the negative response was based only on psychological responses. The relation that Kelly has with both Mary and Linda triggers a negative reaction or protocol which Kelly believes is true. This can be seen in the overall